Ely Portillo – January 19, 2014
“Having all these great things in an airport encourages people to spend more money,” said Brett Snyder, a former airline executive who runs the website The Cranky Flier and operates a travel-booking service. “When they spend more money, it means the airport can charge airlines less to operate there. That’s another reason why airlines love Charlotte.”
Snyder said amenities and flashy buildings don’t matter to travelers as much as the airport’s reputation for on-time flights and ease of connection.
“I don’t think people choose where to connect based on things like restaurants and amenities offered,” he said. “I do think all these amenities help people to enjoy their trip more, and that does have a halo effect on how they remember the experience.”
But he said an airport’s reputation can affect whether people want to connect there. For example, he has clients who don’t want to connect through Chicago in the winter. He has a US Airways elite flier from Charleston who insists on flying internationally from Charlotte instead of Philadelphia because it’s easier to connect in Charlotte.
Linda Loyd – January 15, 2014
“The reality is there are two very simple ways to solve this problem: You can buy lounge access, or you can get a different card that would provide you with access,” CrankyFlier.com author Brett Snyder said in an interview.
“If travelers think that every single change that happens will be pro-consumer, then they are mistaken. That has never happened in the history of mergers. It’s always a trade-off, and the hope is that the end result makes people happier on the whole than the previous situation.”
Steve Chiotakis – January 9, 2014